FAQ


When will my order be processed?


All orders are handled and shipped out from our warehouse a readily accessible to ship from depending on the nearest location. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.


How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process orders. After that, please do note that shipping is insured and takes 5-15 business days worldwide. However, you may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track them every step of the way! Cool things are worth waiting for!


Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

What is my return & exchange policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

More informations click -Refund Policy .

 

How Do I Contact Customer Service?

The TheseCool team is full of the kindest humans you’ll ever get to connect with. They’re happy to address any concerns or simply share product recommendations based on your special pooch.

You can reach out to the TheseCool team by:Email

Reach out to us and we’ll gladly field any questions, suggestions, or ideas!